Definitions “Seller” – The natural or legal person specified in the Product Order whose goods are sold on the website www.atvadas.lv in accordance with these Terms and who is responsible for the execution of the Buyer’s order. The Product Order must specify the details of the Seller with whom the respective product purchase agreement is concluded in accordance with these Terms.
“Buyer” – 1) A legally capable natural person, i.e., a person who is an adult and whose legal capacity has not been restricted by a court decision; 2) A minor between the ages of fourteen and eighteen with the consent of their parents or guardians, except in cases where the person has been granted majority before term or is considered an adult; 3) A legal entity.
When ordering goods in one of the ways specified in the Terms, the Buyer must enter their Personal Data necessary for the proper execution of the order in the relevant information fields of the system, which www.atvadas.lv processes in accordance with the Privacy Policy. Orders for goods placed by phone or in Stores are fulfilled in accordance with the procedure set forth in the Terms, and the provisions of the Privacy Policy apply to them. By placing an order, the Buyer agrees to the Terms and their application. When the Buyer has selected a product or service, created a shopping cart and completed all order actions, the last of which is the selection and confirmation of the payment method, it is considered that purchase legal relations have been established between the Seller and the Buyer, and a purchase agreement has been concluded. The Buyer is informed about the confirmation of the order by sending a notification to the Buyer’s specified e-mail address. The Seller sends the Buyer a link to the valid Terms and an order confirmation to the Buyer’s specified e-mail address. By confirming the Terms, the Buyer agrees that the instruction manual for the ordered goods in Latvian will be delivered no later than at the time of delivery of the goods to the Buyer’s specified e-mail address. All essential information about the product and its properties is provided in the product description on www.atvadas.lv. Each order made by the Buyer is stored in the www.atvadas.lv and the Seller’s database in accordance with the Privacy Policy.
Buyer’s Rights The Buyer has the right to purchase goods and order services on www.atvadas.lv in accordance with the procedure specified in these Terms. The Buyer has the right to cancel the order in accordance with the procedure specified in these Terms. The Buyer has the right to withdraw from the Agreement in accordance with the procedure specified in these Terms. The Buyer has the right to exchange or return the purchased goods in accordance with the procedure specified in these Terms. The Buyer has other rights specified in these Terms, the Privacy Policy, the Terms of Use of www.atvadas.lv, and the laws of the Republic of Latvia.
Buyer’s Obligations When using www.atvadas.lv, the Buyer must fulfill their obligations, comply with these Terms, the Privacy Policy, the Terms of Use of www.atvadas.lv, other rules clearly stated on www.atvadas.lv, and the Buyer must not violate the laws of the Republic of Latvia. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure specified in these Terms. If the Buyer chooses to receive the goods at the Store, the Buyer must pick them up at the selected Store within the period specified in the Terms.
Product Quality Guarantee and Validity Period The properties of each product sold on www.atvadas.lv are indicated in the description of each product. A claim regarding the return of a product that does not comply with the terms of the agreement should be submitted in accordance with the procedure specified in Cabinet Regulation No. 631 “Procedure for Submitting and Examining a Consumer Claim Regarding a Product or Service that Does Not Comply with the Terms of the Agreement”, using the Buyer’s personal account opened on the Online Store.
The products offered by the Seller are of appropriate quality. The product complies with the consumer purchase agreement if:
Neither the Seller nor www.atvadas.lv is responsible for the fact that the products sold by the Seller on www.atvadas.lv may not match the actual size, shape, color or other parameters due to the properties of the Buyer’s display or other technical reasons beyond the Seller’s control. Product images are intended for illustrative purposes only and are examples. The original product colors, inscriptions, parameters, dimensions, sizes, functions and/or any other properties may appear different from reality due to their visual characteristics, so please refer to the product properties specified in the product descriptions. The Buyer is advised to read the product description.
The Seller assigns a specific period of valid quality guarantee for various types of products, the specific period and other conditions of which are indicated in the descriptions of such products or along with the product invoice, which corresponds to the warranty card. The quality guarantee granted by the Seller does not limit the consumer rights that are provided by law in the event of purchasing a product or service of non-conforming quality.
The Seller does not provide warranty service for the products (except for a simple product operation check that does not require special knowledge):
Right to Withdraw from the Purchase Agreement, Procedure for Returning and Exchanging Goods If the Buyer withdraws from the purchase agreement before the product is delivered to them, the Buyer must inform www.atvadas.lv about this using the contact information provided on the website. The Buyer’s cancellation is formalized as a cancellation of the order, and the Seller is informed about it.
Procedure for Returning Goods and Money Regarding the return of goods purchased from Sellers, the Buyer has the right to contact the specific Seller from whom the product was purchased directly, or through the website www.atvadas.lv.
The right of withdrawal can be exercised within 14 days:
Consequences of exercising the right of withdrawal:
Withdrawal from service: The consumer cannot withdraw from a service that has been fully provided – if the provision of the service during the withdrawal period
The consumer can withdraw from a service that has not been completed – if the provision of the service during the withdrawal period:
Atteikuma tiesības ir izmantojamas 14 dienu laikā:
Atteikuma tiesības ir izmantojamas 1 gada laikā, ja tirgotājs nav informējis par atteikuma tiesībām un nav nodrošinājis “atteikuma veidlapu”
Atteikuma tiesību izmantošanas sekas:
Atteikšanās no pakalpojuma:
Patērētājs nevar atteikties no pilnībā sniegta pakalpojuma – ja pakalpojuma sniegšana atteikuma tiesību termiņā
Patērētājs var atteikties no pakalpojuma, kura sniegšana nav pabeigta – ja pakalpojuma sniegšana atteikuma tiesību termiņā:
Leave your contact details and the address where the deceased is located. The staff of the funeral and cremation service “ATVADAS” will contact you in a few minutes
Urgent Service Form
Atstājiet savus kontaktdatus un adresi, kur atrodas mirušais. Apbedīšanas un kremācijas “ATVADAS” darbinieki sazināsies ar Jums dažu minūšu laikā.
Steidzama pakalpojuma forma